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Internet outage for Comcast customers hits east coast

Bryan Alaspa's picture

Just in time for Cyber Monday shopping a large internet outage has happened among Comcast customers on the eastern seaboard. According to a statement from the company it was due to a problem with its DNS servers.

Service restored early Sunday

According to a report from the company to the Baltimore Sun, service was restored late Sunday night. The company reportedly brought in more emergency staff to help resolve the problem.

The Comcast statement also issued an apology to customers: “All other services are working properly. … We certainly apologize for any inconvenience this may be causing our customers.”

As of Monday morning it was not entirely clear just how far the outage had spread. A Comcast representative told the media that there were outages in Connecticut, Maryland, Virginia, Massachusetts, New York and New Hampshire. However, the “focus” of the outage appeared to be in Boston and Washington D.C.

Comcast also provides cable television as well as phone services. Apparently none of these services were affected by the outage.

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